Disclosure based on the Specified Commercial Transactions Act

1. Payment

①Credit card

The following credit card companies are available.

② PAYPAL

About PAYPAL

https://www.paypal.com/jp/webapps/mpp/merchant

In addition to credit and debit cards, PAYPAL now also allows you to pay with your bank account. Even customers who don't use cards can make safe and easy payments.

Please register for free PayPal on the following page.

https://www.paypal.com/jp/webapps/mpp/account-selection?locale.x=ja_JP

③ Payment at a convenience store

Payment at Lawson or Ministop (Loppi or MINISTOPLoppi)

When you purchase a product, make a note of the customer number and confirmation number (or payment receipt number) that are notified to you by the EC site, and go to a Lawson or Ministop store. Enter the numbers into the Loppi or MINISTOPLoppi multimedia terminal installed in the store, and pay at the register using the application ticket that is issued.

Payment at FamilyMart

When you purchase an item, make a note of the collection number you receive from the EC site, then go to a FamilyMart store. Enter the number into the FamiPort multimedia terminal installed in the store and pay at the cash register using the application ticket you receive.

④Bank transfer Pay-easy

When you purchase a product, make a note of the collection agency number, customer number, and confirmation number (or payment acceptance number) that are notified to you by the EC site, and go to a bank or ATM. Transfer fees will be borne by the customer.

2. Fees required other than the product price

There are no additional costs other than the product price and shipping fees.

3.Shipping and Delivery

Standard Shipping:

Okinawa Prefecture: 1,740 yen (Free shipping on purchases over 10,000 yen)
Outside Okinawa Prefecture: 770 yen (Free shipping for purchases over 8,000 yen)

*Shipping from overseas

About shipping methods

  • Shipping company: Yamato Transport/Sagawa Express
  • After receiving your order, we will ship it within approximately 2-4 days (excluding weekends and holidays).
  • Once shipped, we will notify you of the tracking number by email.
  • Once shipped, your order will arrive within approximately 2-3 business days (3-4 business days for Okinawa Prefecture).
  • For inquiries regarding the status of your package, please contact Yamato Transport or Sagawa Express. http://www.kuronekoyamato.co.jp/ytc/customer/ (Yamato Transport)
  • https://www.sagawa-exp.co.jp/ (Sagawa Express)

*We may use a shipping method different from the above without prior notice.

*Delivery may be delayed due to weather, traffic conditions, or holidays.

4. Returns, Exchanges and Cancellations

Regarding product returns and exchanges

We take great care in managing and shipping our products, but in the unlikely event that you receive a defective product (damaged, soiled, etc.), the wrong product, or the wrong quantity, we will exchange or return the product at our expense. In this case, we apologize for the inconvenience, but please contact us via email or inquiry within 14 days of receiving the product. A representative will contact you within one day (excluding weekends and holidays).
* Defective items are only accepted if they are damaged at the time of delivery. Please note that we will not accept returns for items damaged after they have been worn.

If it is for customer reasons, is it possible to return the product and get a refund?

Returns and refunds are possible. Please submit your return request within 14 days of receiving the product. We regret that we cannot accept returns after 14 days. However, if the return is due to your own reasons, you will be responsible for the return shipping costs. (If you return the product cash on delivery, we will refund the amount minus the shipping costs.) If you ordered multiple items and wish to return one of them, the refund amount will be for that item only.

We normally charge customers only one shipping fee (including returns), but if you return or exchange an item for personal reasons (wrong size, wrong order, different product from what you expected, etc.), you will be responsible for the shipping fee. Please note that we will cover the return shipping fee, re-shipping fee, and handling fee for refunds.

How to get a refund if you return an item

<For customers paying by card>

Refunds will be processed once the canceled product arrives at our company. If the cancellation occurs after your credit card company's closing date, the refund will be made the following month or the month after. Please contact your credit card company for details.

<For customers paying by bank transfer or at a convenience store>

Once the canceled or returned item arrives at our company, refunds will generally only be made via PAYPAL or gift card. Please note that we cannot accept refunds via cash or bank transfer. In the case of returns, refunds will be made within 7 working days after the returned item has been confirmed. Please note that if the return is due to customer convenience, the customer will be responsible for any bank transfer fees for the refund.

We will provide you with more details once we receive your return notification.

About exchanges

As a general rule, we do not accept exchanges for customer convenience. Thank you for your understanding.

Cases where returns are not permitted

Please note that we cannot accept exchanges or returns in the following cases:

  • More than 14 days from the date of delivery
  • Products that have been opened and used, or that show signs of use
  • If the product has perfume, cigarette or other odors due to trying it on, or if the product has scratches, stains, loose threads, deformation or other damage.
  • Products that have been dry cleaned, washed, or altered
  • Products without packaging (bags, cases, tags) or accessories
  • Auction items and sale items
  • Products that come into direct contact with the skin, such as Underwear and Stock, cannot be returned or exchanged due to hygiene concerns.
  • Due to customer reasons such as the product being different from the image in the photo or the color being different from what was expected
  • Due to customer reasons such as ordering the wrong product
  • If you have not contacted us in advance

Cancellation Policy

Cancellations are possible before shipping, but cancellations after shipping will not be accepted. Thank you for your understanding.
If the payment deadline has passed or the package has not been received and is treated as a return, the order will be automatically canceled. Please note that if your order is canceled without prior notice, we may refuse to accept future orders.

Notes on returns

When returning an item, please include the original box and accessories that came with the product. When returning an item, please use a courier service and be sure to keep a copy of the shipping receipt. If you do not have proof of shipping, we will not be responsible for any problems such as loss or misdelivery during delivery. Please note that we will not accept returns in the following cases:

  • If the item does not arrive due to delivery issues
  • If the item is damaged due to delivery issues
  • If the product or accessories are missing

Please note that if you return a non-returnable item directly without contacting us, we will unfortunately have to refuse to accept it.

If you have any other issues, please feel free to contact us.

5. Company Information

Company name: Hangzhou Zhaoen Trading Co., Ltd.

Address: Room 1606, 5th floor, Poli Tiandi Center, Qantang District, Hangzhou, 310018 Zhejiang, China

Manager: Chin Shoui

Customer service email address: info@ennenn.store

Customer Service Phone: (050) 580 9 - 9093
Customer service hours: Monday to Friday (10:00-13:00, 14:00-19:00) excluding public holidays

EU information: The European entity handles European transactions, and the Chinese entity handles transactions for the Japanese market.