Please also refer to the "Frequently Asked Questions" section .

1.Shipping Fees

Standard shipping: 770 yen (free shipping for purchases over 8,000 yen)

Okinawa Prefecture 1,740 yen (Free shipping for purchases over 10,000 yen)

*International mail

2. About delivery methods

• Shipping company: Yamato Transport, Sagawa Express
• After payment is confirmed, your order will be shipped within 2-4 days (excluding weekends and holidays).

• Once shipped, we will notify you of the tracking number by email.
• Once shipped, the item will be delivered from China, usually within 3-4 days (4-5 days to Okinawa Prefecture).
• Please contact the shipping company regarding the status of your package.
  Yamato Transport: http://www.kuronekoyamato.co.jp/ytc/customer/
  Sagawa Express: https://www.sagawa-exp.co.jp/
  Japan Post: https://trackings.post.japanpost.jp/services/srv/search

• Please note that delivery dates may vary depending on the delivery area and product.
• *Delivery may not be possible within the above delivery days during periods that do not fall under normal delivery schedules, such as Golden Week, Obon, New Year's holidays, public holidays, Chinese National Day, and Chinese New Year.
• *In the event of unavoidable delivery delays due to weather, natural disasters, or other unforeseen events, we will inform you on our website and ask for your understanding.
• *The estimated delivery date for some products, such as pre-ordered items, may differ, so please check the estimated shipping date listed for each product.
• *We may use a shipping method different from the above without prior notice.

*Please note that if the package is refused for any reason by the customer, a total of 1,000 yen will be charged for return shipping and handling.

*If your package is returned due to an unknown address, an inability to reach the recipient by phone, or a prolonged absence, please contact us as soon as possible (email: info@ennenn.store) or via the chat on our website. ( If you do not request redelivery by the expiration date of the package , redelivery, cancellation, or refund will not be possible. )