Terms of Use
https://www.ennenn.store/ defines the terms of use (hereinafter referred to as the "Terms") of the online store (hereinafter referred to as the "Service") operated by our company as follows.
Article 1: Scope and changes to these Terms
By using this service, you are deemed to have agreed to these terms. If you do not agree to all of these terms, you will not be able to use this service.
The Company reserves the right to change the content of the Service without prior notice to the User. By using the Service, the User agrees to be bound by any revisions, so please periodically visit this page to check the latest terms and conditions to which the User is bound.
Article 2 User
"User" refers to a person who uses the Service, such as viewing or purchasing.
Minors may not use the Service without the prior consent of a competent legal representative.
Article 3 Personal information
Any personal information of users that we learn in connection with the use of this service will be handled in accordance with our separate "Privacy Policy."
Article 4 Maintenance of the Service
In order to maintain the operation of the Service in good condition, the Company may temporarily suspend or discontinue the provision of all or part of the Service without prior notice to the User if any of the following circumstances apply:
(1) In the case of regular or emergency maintenance of the computer system used to provide the Service (hereinafter referred to as the "System").
(2) When system operation becomes difficult due to natural disasters such as fire, earthquake, flood, lightning, heavy snow, etc.
(3) When system operation becomes difficult due to social unrest such as war, civil unrest, terrorism, riots, or disturbances.
(4) Any other case where the Company determines that it is unavoidable to suspend the system.
Article 5 Password Management
Users are responsible for managing their own passwords.
Users may not transfer or lend their passwords to third parties or share them with third parties. If users discover that their passwords are being used fraudulently by a third party, they must immediately contact the Company.
Article 6 Intellectual Property Rights
The intellectual property rights of the content provided through this service (text, graphic images, logos, photos, videos, etc.) are owned by ENNENN Co., Ltd. In addition, the portrait rights of models, talents, and individuals used in the photos provided through this service are owned by the agencies or individuals to which the models and talents belong. Users shall not engage in any acts that infringe these rights.
If any dispute arises between the User and a third party due to violation of the provisions of this Article, the User shall resolve such dispute at its own responsibility and expense and shall not cause any damage, loss, disadvantage, etc. to the Company.
Article 7: Purchase of Products, etc.
Users can use this service to purchase products and ancillary services (hereinafter referred to as "Products, etc.") from our company. After the order is confirmed, we will send you an email with the order details as a notice of acceptance, which will constitute the conclusion of the sales contract.
You can change or cancel your order before it is shipped (please contact customer service), but once it has been shipped, you cannot change or cancel it.
After receiving your order, we will ship it within approximately 1-2 days (excluding weekends and holidays). Once shipped, you will be notified of the tracking number by email. After shipping, your order will be delivered within approximately 3-5 business days. (Due to weather, traffic conditions, or holidays, the estimated delivery date may be delayed.) Please contact Yamato Transport or Sagawa Express regarding the status of your package. http://www.kuronekoyamato.co.jp/ytc/customer/ (Yamato Transport), https://www.sagawa-exp.co.jp/ (Sagawa Express)
Article 8 Payment Method
When purchasing a product, members may choose from the following payment methods.
(1) PAYPAL (In addition to credit cards and debit cards, PAYPAL now allows you to pay with your bank account. Even customers who do not use cards can make payments safely and easily.)
(2) Credit card (Visa and MasterCard are accepted.)
(3) Payment at a convenience store
(4) Bank transfer
For more details, please see the page below.
Article 9. Return of Products, etc.
Please note that we cannot accept returns in the following cases:
(1) More than 14 days after the product arrival date
(2) Products that have been opened and used, or that show signs of use
(3) If the product has perfume, cigarette or other odors due to trying it on, or if the product has scratches, stains, loose threads, deformation or other damage.
(4) Products that have been dry cleaned, washed, or altered, such as hemming
(5) Products without packaging (bags, cases, tags) or accessories
(6) Auction items and sale items
(7) For hygiene reasons, underwear and stock cannot be returned.
(8) Due to customer reasons such as the product being different from the image in the photo or the color being different from what was expected
(9) Reasons attributable to the customer, such as ordering the wrong product
(10) If you have not contacted us in advance
Article 10 Prohibited matters
In addition to the provisions of these Terms and Conditions, users are prohibited from engaging in the following acts.
(1) Criminal acts, acts contrary to public order and morals, acts that violate other laws and regulations, or acts that may result in such acts.
(2) Any act that causes inconvenience, disadvantage, or damage to other users, third parties other than other users, or our company, or any act that could result in any of the above.
(3) Applying for registration with false information
(4) Purchasing products through the Service for the purpose of reselling, resale, or other profit-making purposes
(5) Collecting or tracking personal information of others
(6) Any act that infringes the intellectual property rights of our company or our affiliates.
(7) Any other act that the Company deems inappropriate
Article 11 Other Disclaimers
(1) The user shall bear all costs associated with the preparation and installation of computer equipment and communication equipment necessary to use this service, as well as all other communication fees, including telephone charges, Internet connection fees, and line usage fees, incurred in using this service.
(2) When changing a user's password, etc., the Company shall be exempt from liability by verifying the user's identity using a method designated by the Company.
(3) In the event of a natural disaster or social unrest, even if the Service is temporarily suspended, discontinued, or changed, the Company shall not be liable for any damage, loss, disadvantage, etc. suffered directly or indirectly by the User.
(4) In the event of a problem due to an unknown delivery address, etc., the Company will contact the contact information registered by the User and deliver the Products, etc. to the delivery address specified by the User at the time of ordering, thereby fulfilling the obligation to deliver the Products, etc., and will be exempted from such obligation.
(5) If a user causes damage to a third party by using this service, the user shall resolve the matter at his/her own responsibility and expense and shall not cause any inconvenience to the Company.
(6) Regardless of the legal basis for the claim, we shall not be liable for any damage, loss, disadvantage, etc. incurred by the user due to reasons beyond our control in connection with the use of this service.
Article 12 Other
If any problem arises in relation to the use of this service that cannot be resolved by these Terms and Conditions, the user and the company shall negotiate in good faith to resolve the problem.
Applying Law <br data-mce-fragment="1">These Terms of Service and any separate agreement whereby we provide you with Services shall be governed by and construed in accordance with English law.